5A TOOLING – RETURNS POLICY
Effective Date: June 23, 2026
At 5A Tooling, customer satisfaction is important to us. We strive to provide high-quality industrial tooling products and fair return procedures.
Please review the following policy before requesting a return.
1. Return Eligibility
Returns may be requested within thirty (30) days of the original delivery date.
To qualify for a return, products must:
- Be unused.
- Be in original packaging.
- Be in resalable condition.
- Include all original accessories and documentation.
5A Tooling reserves the right to inspect all returned products before issuing a refund or credit.
2. Non-Returnable Items
The following items cannot be returned:
- Special order products
- Custom manufactured products
- Modified products
- Clearance items
- Used products
- Damaged products caused by improper use
- Products without original packaging
3. Return Authorization
Customers must contact 5A Tooling before returning any product.
Unauthorized returns may be refused.
Please provide:
- Company name
- Order number
- Product information
- Reason for return
Once approved, return instructions will be provided.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- Shipping errors
- Incorrect products supplied
- Manufacturer defects
We recommend using a trackable shipping method.
5A Tooling is not responsible for lost return shipments.
5. Restocking Fees
Approved returns may be subject to a restocking fee of up to 20%, depending on the product and manufacturer requirements.
Restocking fees will be communicated before the return is processed.
6. Refunds
Once a return is received and inspected, refunds will be processed to the original payment method.
Please allow five (5) to ten (10) business days for processing.
Original shipping charges are non-refundable.
7. Damaged or Incorrect Items
Inspect all products immediately upon delivery.
If an item arrives damaged or incorrect:
- Photograph the package and product.
- Retain all original packaging.
- Contact 5A Tooling within five (5) business days of delivery.
Failure to report issues promptly may delay claim processing.
8. Manufacturer Warranties
Products are covered only by the original manufacturer’s warranty, if applicable.
Warranty claims may require direct manufacturer involvement.
5A Tooling will assist customers when possible.
9. Contact Information
5A Tooling
Chandler, Arizona, USA
Website: www.5atooling.com
Email: sales@5atooling.com
For return requests or questions regarding this policy, please contact us.
