Shipping Policy

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5A TOOLING – SHIPPING POLICY

Effective Date: June 23, 2026

At 5A Tooling, we are committed to processing and shipping orders as quickly and efficiently as possible.

This Shipping Policy explains our shipping procedures, estimated delivery times, and customer responsibilities.

1. Order Processing

Orders are typically processed within one (1) to three (3) business days after payment confirmation.

Orders placed after normal business hours, on weekends, or on holidays will be processed on the next business day.

Processing times may vary depending on:

  • Product availability
  • Manufacturer lead times
  • Order volume
  • Special order requirements

Order processing times are separate from shipping transit times.

2. Shipping Methods

5A Tooling utilizes reputable shipping carriers, including but not limited to:

  • UPS
  • FedEx
  • USPS
  • DHL (when applicable)

Carrier selection may vary based on:

  • Destination
  • Package size
  • Product availability
  • Customer preference

3. Shipping Destinations

We currently ship throughout the United States.

International shipping may be available upon request.

Customers are responsible for any:

  • Customs fees
  • Import duties
  • Taxes
  • Brokerage fees
  • Regulatory requirements

associated with international shipments.

4. Shipping Charges

Shipping charges are calculated at checkout or provided during the quotation process.

Shipping costs are based on:

  • Package weight
  • Package dimensions
  • Shipping destination
  • Carrier rates
  • Selected shipping service

Shipping charges are non-refundable once an order has shipped.

5. Delivery Estimates

Estimated delivery dates are provided for reference only.

Delivery times are not guaranteed.

5A Tooling is not responsible for delays caused by:

  • Shipping carriers
  • Severe weather
  • Supply chain disruptions
  • Customs processing
  • Natural disasters
  • Labor disruptions
  • Events beyond our control

6. Backorders

If an item is temporarily unavailable, we may:

  • Ship available items separately
  • Place items on backorder
  • Contact the customer regarding revised lead times

Customers will be notified when significant delays are expected.

7. Special Order Products

Special order, custom, or non-stock items may require additional lead time.

Estimated lead times are subject to manufacturer availability and production schedules.

Special order items cannot be canceled once production or procurement has begun.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

5A Tooling is not responsible for delays, losses, or additional charges resulting from incorrect or incomplete addresses.

Additional shipping fees caused by address corrections may be charged to the customer.

9. Lost or Damaged Shipments

Customers should inspect all packages immediately upon delivery.

If a shipment arrives damaged:

  1. Note any damage with the carrier.
  2. Photograph the damaged package and contents.
  3. Contact 5A Tooling within five (5) business days.

If a shipment is lost in transit, please contact us so we may assist with a carrier investigation.

Claims are subject to carrier procedures and timelines.

10. Risk of Loss

Ownership and risk of loss transfer to the customer when the shipment is delivered to the selected carrier.

5A Tooling is not responsible for delays or losses occurring after carrier acceptance.

11. Shipping Restrictions

Certain products may be subject to shipping restrictions due to:

  • Size limitations
  • Weight limitations
  • Regulatory requirements
  • Export regulations

5A Tooling reserves the right to refuse shipment where prohibited by law.

12. Contact Information

5A Tooling

Chandler, Arizona, USA

Website: www.5atooling.com

Email: sales@5atooling.com

For shipping questions or order assistance, please contact us.